We at Waterloo Hydrogeologic are pleased to offer technical support to all of our customers with various concerns. Whether it be issues installing our software or if something more complex is afoot (sorry, we don’t fix computer “gremlins”!) we will be there to help you.

Did you know that one of the first items requested by our support team in order to assist customers is often the computers log file?  Do you know where to locate your computers log file? As soon as you read below, you will.

Based on your computers operating system, the log file can be found here:

For Windows 7,8,10

C:\Users\”your user name”\AppData\Roaming\ProductName

or

For Windows XP –

C:\Documents and Settings\”your user name”\Application Data \ ProductName

C:\Documents and Settings\”your user name”\AppData\Roaming\ ProductName

Please note that the ‘AppData’ folder may be a hidden folder.

Please select “Tools”> “Folder Options”> “View”> “Show hidden files, folders, and drives” to display the folders. Ask your IT team if you are not sure how to enable them.

 

So should you ever need to email us for support with any of our software, to help expedite the support process and get you up and running as fast as possible, include this log file along with your product serial number so we can assist you.

licensing@waterloohydrogeologic.com