Here’s the blog post you’ve all been waiting for! I want to take a few moments to clarify when you should reach out to our fantastic Technical Support team as opposed to inquiring about specific project design recommendations.

Broken = Technical Support

Seems pretty straightforward though there is still some grey areas here which lead to confusion. Simply put, if you have any licensing challenges which prevents you from utilizing any of our programs, then reach out to us at licensing@waterloohydrogeologic.com and we’ll help you.

For other technical support questions related to the software and errors, feel free to email the team at support@waterloohydrogeologic.com.

Do you have a groundwater modeling or an environmental project on the go, out of your level of expertise,  and find yourself suddenly running short on time?

We can help you with those situations as well! These types of queries would be considered Extended Support. Though there is an additional cost for this level of service, you would be receiving on-demand help from one of our consultants who will use their expertise to make recommendations to suit your needs. For more information on how we can help you with our Extended Support Services, have a look here.

Still need help? We also offer a wide range of Professional Training for all our software programs, and you can access our helpful and intensive Video Tutorials.

Please don’t hesitate to connect with us – We are always here to help.