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What’s the Difference? Technical Support vs Project Recommendations

///What’s the Difference? Technical Support vs Project Recommendations

Here’s the blog post you’ve all been waiting for! I want to take a few moments to clarify when you should reach out to our fantastic Technical Support team as opposed to inquiring about specific project design recommendations.

Broken = Technical Support

Seems pretty straightforward though there is still some grey areas here which lead to confusion. Simply put, if you have any licensing challenges which prevents you from utilizing any of our programs, then reach out to us at licensing@waterloohydrogeologic.com and we’ll help you.

For other technical support questions related to the software and errors, feel free to email the team at support@waterloohydrogeologic.com.

Still need help? We also offer a wide range of Professional Training for all our software programs, and you can access our helpful and intensive Video Tutorials.

Please note that the networking of our software in a WAN configuration is not supported.

Please don’t hesitate to connect with us – We are always here to help.


2019-05-21T13:07:49-05:00December 2nd, 2016|Categories: Blog, Support|Tags: |

About the Author:

Jennifer is the Marketing Communications Specialist for Waterloo Hydrogeologic.