JD

/Jason Dixon

About Jason Dixon

I have a penchant for funky socks, comic books and helping people. It is important to me that our clients are well looked after 100% of the time because without them, well, we'd get really bored just sitting our in office staring at the ceiling...

Experiencing a Non-Convergence Error? Here are some tips.

October 20th, 2017|Categories: Blog, Groundwater Modeling, Visual MODFLOW Flex, Visual MODFLOW Flex|

No one likes errors, am I right? Errors such as “Solution Non-Convergence” , “Failed to meet solver criteria …”, “Abnormal termination. See file C:\........\ProjectName.LST for details” when running MODFLOW are Non-Convergence messages. This typically occurs when MODFLOW cannot reach a successful simulation result.  Due to the complexity of ground water modelling, non-convergence errors are not unusual.  [...]

CRM Incident

October 20th, 2017|Categories: Blog|

To our valued Customers, On October 20 we experienced an inadvertent runaway process with our CRM system.  The outcome was a limited distribution of emails acknowledging receipt of a support ticket, that had already been closed.  Our support team noticed these emails being sent and quickly shut down the process to determine the cause.  The source [...]

Overcome the Visual MODFLOW Flex Error “The Feature is not available with your license”

August 24th, 2017|Categories: Blog, Support|Tags: , , |

Did you know that users with a premium or professional license are entitled to install the 64-bit version of Visual MODFLOW Flex? It's true!  On occasion, we have had users who upon successful activation of Visual MODFLOW Flex will encounter the error: “The feature “Visual MODFLOW 64 bit” is not available with your license. To upgrade or [...]

Issues with Auto Activation or “Request License”

August 2nd, 2017|Categories: Blog, Support|Tags: , |

Is the license file gate keeper denying your request for activation of YOUR software?!  We’ve got your back and got you covered.    Automated activation of software is not uncommon.  Waterloo Hydrogeologic is no different.  When you purchase our software, you are given the opportunity to activate the automated way using your product serial number.  This [...]

Trouble Shooting Trial License Issues

July 24th, 2017|Categories: Blog, Support|

From time to time, the trial download likes to test your patience.  We’ve got some tips and hints to help you along. The very first thing to know when installing software is do you have the proper permissions to do so?  Always consult with your in-house IT department or network administrator before doing so.  Some organizations [...]

Hydro GeoAnalyst – Moving a local project to a central location

May 8th, 2017|Categories: Blog, Hydro GeoAnalyst, Support|Tags: , , , |

We frequently get asked by users who initially have Hydro GeoAnalyst (HGA) projects on their local machines how they can move the project onto a server so other users can have access. An HGA project consists of two things - the project files and the database.  Both need to be moved a central location to allow [...]

Visual MODFLOW Classic and Windows 10

March 10th, 2017|Categories: Blog, Groundwater Modeling, Groundwater Modeling & Simulations, Support, Visual MODFLOW Flex|Tags: , , |

Loyalty is defined as, a strong feeling of support or allegiance. We appreciate how loyal you have been and thank you for the support you have given Visual MODFLOW Classic over the years.  It is a great software program and we're thrilled you've enjoyed it! As technology advances, compatibility challenges have arisen with Classic on newer operating systems. [...]

Hydro GeoAnalyst Flash Sale! Get 15% off until March 31st

March 8th, 2017|Categories: Blog, Hydro GeoAnalyst|Tags: , , |

Have you ever dreamt of purchasing Hydro GeoAnalyst? Are you considering your Hydro GeoAnalyst maintenance renewal? Has your maintenance renewal lapsed? If one of the above has hit a cord with you, now is the time to get Hydro GeoAnalyst (HGA). From now until March 31st, HGA is 15% off, which represents considerable savings.  Want to know [...]

“Internet Connection Required” error when activating WITH a license file…

February 15th, 2017|Categories: Blog, Support|Tags: , |

If self-help is your thing, this blog is most definitely for you! Please note, these instructions will work for any of our software products.   A common workaround to this “Internet Connection Required" error is the following;  Stand Alone License/Dongle License 1)      Copy the license file you were provided from licensing (right click and copy). 2)      [...]