JD

/Jason Dixon

About Jason Dixon

I have a penchant for funky socks, comic books and helping people. It is important to me that our clients are well looked after 100% of the time because without them, well, we'd get really bored just sitting our in office staring at the ceiling...

Support Tip – Visual MODFLOW Flex 4.1 and Microsoft Office Error

December 14th, 2017|Categories: Blog, Support|Tags: , , |

With new releases coming fairly frequently, we have noticed a certain number of users experiencing the below error.  At first glance, you may think “WHAT IS THIS!?  I HAVE OFFICE INSTALLED”.  Ok, ok...no need to yell because we have a fix for you while our development team looks to permanently address the issue. If you see [...]

Support Tip – Login Failed For User, Hydro GeoAnalyst

December 13th, 2017|Categories: Blog, Hydro GeoAnalyst|Tags: , , , |

An error you may encounter while working in HGA Error “ Login failed for user ‘XY\....username.. “ when creating a project This happens when a client is working in HGA and tries to create a project. The series of errors is: There was a problem while trying to create the new project Error “ Login failed [...]

Support Tip – AquaChem, ActiveX Component Error

December 12th, 2017|Categories: Blog, Support|Tags: , , |

With new operating systems and new versions of Microsoft Office out there, you may run into this error…even if you are running the latest version of our software, the latest operating system from Windows and the latest version of Microsoft Office.  Well this is for good reason.  AquaChem SPECIFICALLY requires the 2007 version of Microsoft Access.  [...]

Support Tip – Can’t Find File Name On Visual MODFLOW Flex? Here’s What You do!

December 4th, 2017|Categories: Blog, Support|Tags: , , |

As with software applications, errors are a way of life.  No matter however terrific a program is, errors still manage to appear.  One such error is the, “Can’t find name file C:\users\.... \MODFLOW\ProjectName or C\users\....\ MODFLOW \ProjectName.nam” See below for more details. Can't find name file C:\Meadow_Projects\Mt_Muchinga\Numerical_Solution\VM\Ndola_data1_PropertyZonesCorrected_Model_SurfaceUpdates_FD1.data\MODFLOW\NumericalGrid1\Run3\MODFLOW-2005\Conceptual or C:\Meadow_Projects\Mt_Muchinga\Numerical_Solution\VM\Ndola_data1_PropertyZonesCorrected_Model_SurfaceUpdates_FD1.data\MODFLOW\NumericalGrid1\Run3\MODFLOW-2005\Conceptual.nam This can happen if the project is saved [...]

The Return of the Year End Semi -Annual Sale

November 13th, 2017|Categories: Blog|Tags: , , , , , |

There is nothing better than buying something that you were going to have to purchase anyhow, only to find out it is on sale! Everyone loves a great deal! November 13,2017 marks the return of our Semi-Annual sales event.  An event so massive that not only will there be significant product announcements, you can also save [...]

Visual MODFLOW Flex – Regional Settings Error

November 2nd, 2017|Categories: Blog, Support, Visual MODFLOW Flex|Tags: , , |

At Waterloo Hydrogeologic, we love our international client base.  Our software however, prefers a more “regional setting”.  If you are in a  country and your computer is not set to regional English and you’re getting the below pesky error, these steps will help you resolve the issue.                   [...]

Visual MODFLOW Importing Project Tips

October 26th, 2017|Categories: Blog, Support, Visual MODFLOW Flex|Tags: , , |

Worried that your project import isn’t going to flow easily into VisualMODFLOW?  Here are a few things to consider before getting started: When importing projects into Visual MODFLOW, please consider the following suggestions: ·         Visual MODFLOW currently imports MODFLOW-2000 and MODFLOW-2005 Groundwater Flow process files only. Please ensure that your data set is in one of [...]

Experiencing a Non-Convergence Error? Here are some tips.

October 20th, 2017|Categories: Blog, Groundwater Modeling, Support|Tags: , , |

No one likes errors, am I right? Errors such as “Solution Non-Convergence” , “Failed to meet solver criteria …”, “Abnormal termination. See file C:\........\ProjectName.LST for details” when running MODFLOW are Non-Convergence messages. This typically occurs when MODFLOW cannot reach a successful simulation result.  Due to the complexity of ground water modelling, non-convergence errors are not unusual.  [...]

CRM Incident

October 20th, 2017|Categories: Blog|

To our valued Customers, On October 20 we experienced an inadvertent runaway process with our CRM system.  The outcome was a limited distribution of emails acknowledging receipt of a support ticket, that had already been closed.  Our support team noticed these emails being sent and quickly shut down the process to determine the cause.  The source [...]