Thanks for purchasing a copy of our software!

Let us help walk you through what you need to do to get your license up and running.

 


Stand Alone License Setup

Please follow these steps to begin using your software:
  1. Log in with local administrator rights on the machine you are trying to license.  Note that the license must be activated from the computer on which the license will be used.  
  2. Install the correct version of the product on the machine.
  3. Run the software by double-clicking the desktop icon or by selecting the shortcut from the Windows start menu
  4. You will be prompted with a Welcome dialog box
  5. Select the “Activate” button
  6. Choose the radial button for “Request License”
  7. Fill out the “License Request” form, including your serial number
  8. Click ‘Submit’
  9. If the computer has access to the Internet, your application will be licensed immediately
  10. If there is any issue with the licensing process, an activation zip file will be generated by the software. If your computer is setup to send e-mail, the “Submit” button will populate an email with the activation file attached for WH Support (license@waterloohydrogeologic.com). If your computer is not setup for e-mail the “Submit” button will produce a screen that will prompt you to save the activation file to your computer.  Select the “Save” button on this screen to save the activation file to a location on your computer.  Make a copy of the file, and transfer it to a computer that is configured for e-mail.  Attach the file to a new e-mail message, and send it to license@waterloohydrogeologic.com.  We will contact you as soon as possible to provide your license file.

Dongle License Setup

Important: You cannot proceed with using your software until your dongle has arrived.

Once you have received your dongle, please follow these steps to begin using your software:
  1. Install the correct version of the product on the machine.
  2. Install the appropriate dongle drivers available from our website: Windows 8.1 Drivers or Windows 10 Drivers
  3. Plug in your dongle and ensure the red light comes on
  4. Run the software by double-clicking the desktop icon or by selecting the shortcut from the Windows start menu
  5. You will be prompted with a Welcome dialog box
  6. Select the “Activate” button
  7. Enter your serial number and other necessary information
  8. Click ‘Submit’
  9. If the computer has access to the Internet, your application will be licensed immediately
  10. If there is any issue with the licensing process, an activation zip file will be generated by the software. If your computer is setup to send e-mail, the “Submit” button will populate an email with the activation file attached for WH Support (license@waterloohydrogeologic.com). If your computer is not setup for e-mail the “Submit” button will produce a screen that will prompt you to save the activation file to your computer.  Select the “Save” button on this screen to save the activation file to a location on your computer.  Make a copy of the file, and transfer it to a computer that is configured for e-mail.  Attach the file to a new e-mail message, and send it to license@waterloohydrogeologic.com.  We will contact you as soon as possible to provide your license file.

Team License Setup

License Manager Set Up 
Your license server does not need to be on a server machine (although this is recommended); it can also be placed on a central machine to which all the client machines that will use the application can connect to.  Install the license manager application on the designated machine using this installer.
After completing the installation:
  1. Launch the License Manager.  You can find this in c:Program Files (x86)Waterloo HydrogeologicLicense Manager.
  2. Double-click on install license.
  3. Select ‘Request a License File’
  4. Enter your Serial Number and hit
    [Submit] button
Once you have done this, if the server has an active internet connection, it will download the license file to your machine.
  • Go to the following folder and find your license (.LIC) file:  c:Program Files (x86)Waterloo HydrogeologicLicense Manager
    Note if the folder doesn’t exist look here: c:Program FilesWaterloo HydrogeologicLicense Manager
Client Machine Licensing
  1. Install the correct version of the product on the machine.
  2. Make a copy of the license file created on the license server (as per the above steps).
  3. Transfer a saved version of the copied license file to the client machine(s). Use that license in order to activate the software
    • Launch software
    • Select Activate > I have a license file
    • Browse and add the license file to the software
    • Hit [Submit] button

Team License Activation Issues?

If you face activation issues on the client machine(s), follow the below steps on your server.

Allowing License Manager through Windows Firewall
Make sure there is only one Team License Manager installed on your network.
Unfortunately, allowing all ports and turning off the firewall is not the same as creating the laid out inbound rule and setting the specific ports.  The following steps will permit the License Manager to communicate through your firewall:
  1. In your server go to Control Panel > System and Security > Windows Firewall > “Allow a program or feature through Windows Firewall”
  2. Click on “Change settings”
  3. Click on “Allow Another Program”
  4. Click “Browse” and navigate to “C:Program Files (x86)SWS (or Waterloo Hydrogeologic)License Manager”
  5. Select “rlm” and click “Open”
  6. Select “rlm” from the list of Programs and click on “Add”
  7. Make sure that “Domain”, “Home/Work(Private)” and “Public” checkboxes are checked  besides “rlm”
  8. Select “Okay”
Creating an inbound rule for the License Manager:
  1. In your server go to Control Panel > System and Security > Windows Firewall > Advanced Settings
  2. Select “Inbound Rules” on the left
  3. Select “New Rule…” on the right
  4. Select “Port”. Click “Next”
  5. Select “TCP. Select “Specific local ports:”
  6. Type in “2375, 2376, 5053” in the text field. Click “Next”
  7. Make sure “Allow the connection” is selected. Click “Next”
  8. Make sure that all three checkboxes for “Domain”, “Private” and “Public” are selected. Click “Next”
  9. Give the new inbound rule a name (ex: “New License Manager Rule). Click “Finish”
Restart the server after the above changes.

If you encounter any issues in licensing your software, please contact us at our main licensing support account: license@waterloohydrogeologic.com.   To help us resolve your issues faster, it is helpful if you can:
  • Go to C:Program Files (x86)Waterloo HydrogeologicLicense Manager
  • Double click on LaunchMonitoringURL.exe
  • On the left side of the web page click on “System Info”
  • Send us a screenshot
  • Click on the “Status” page
  • Send us a screenshot