Technical Support Articles

//Technical Support Articles
Technical Support Articles 2016-11-22T18:25:31+00:00

Video: How to install your Softkey License

Simple installation instructions for your new Waterloo Hydrogeologic Softkey License Welcome to the first in our new in our 'how-to' series of training videos! Brayden McNeill, our Software Training Specialist takes you [...]

By | March 7th, 2018|Categories: Blog, Support|Tags: , , , , , , , , , , |Comments Off on Video: How to install your Softkey License

Support Tip – AquaChem Error: ActiveX component can’t create object

When some clients install AquaChem for the first time, they encounter the error “ ActiveX component can’t create object”.           Solutions: In general the client should have Admin rights to install [...]

By | December 19th, 2017|Categories: Blog, Support|Tags: , , |Comments Off on Support Tip – AquaChem Error: ActiveX component can’t create object

Support Tip – Visual MODFLOW Flex 4.1 and Microsoft Office Error

With new releases coming fairly frequently, we have noticed a certain number of users experiencing the below error.  At first glance, you may think “WHAT IS THIS!?  I HAVE OFFICE INSTALLED”.  Ok, ok...no need to [...]

By | December 14th, 2017|Categories: Blog, Support|Tags: , , |Comments Off on Support Tip – Visual MODFLOW Flex 4.1 and Microsoft Office Error

Support Tip – Can’t Find File Name On Visual MODFLOW Flex? Here’s What You do!

As with software applications, errors are a way of life.  No matter however terrific a program is, errors still manage to appear.  One such error is the, “Can’t find name file C:\users\.... \MODFLOW\ProjectName or C\users\....\ MODFLOW [...]

By | December 4th, 2017|Categories: Blog, Support|Tags: , , |Comments Off on Support Tip – Can’t Find File Name On Visual MODFLOW Flex? Here’s What You do!