If self-help is your thing, this blog is most definitely for you!

Please note, these instructions will work for any of our software products.

 

A common workaround to this “Internet Connection Required” error is the following; 

Stand Alone License/Dongle License

1)      Copy the license file you were provided from licensing (right click and copy).

2)      Choose the appropriate location from the folder locations listed below (Not sure which one?  You can try both).

ProgramData – If the user has installed the license for all that use his machine.

C:\ProgramData\Product Name

 

Or

  

AppData – If the user has installed the license only for himself.

C:\Users\<Your_username>\AppData\Local\Product Name

3)      Paste the file directly into the folder.

4)      Close the folder.

5)      Launch the software.  If it works you’re up and running.

6)      If it fails, go back and delete the file pasted into the first location you chose.

7)      Repeat steps 3, 4 and 5 for the second location.

 

Team License

1)      Copy the activated license file from C:\Program Files (x86)\Waterloo Hydrogeologic\License Manager (right click and copy).  This will only work once you have an activated license file on the license manager.

2)      Choose the appropriate location from the folder locations listed below on the CLIENT machines (Not sure which one?  You can try both).

ProgramData – If the user has installed the license for all that use his machine.

C:\ProgramData\Product Name

 

Or

  

AppData – If the user has installed the license only for himself.

C:\Users\<Your_username>\AppData\Local\Product Name

3)      Paste the file directly into the folder.

4)      Close the folder.

5)      Launch the software.  If it works you’re up and running.

6)      If it fails, go back and delete the file pasted into the first location you chose.

7)      Repeat steps 3, 4 and 5 for the second location.

Should these steps still not work for you, feel free to reach out to our excellent technical support licensing team at licensing@waterloohydrogeologic.com