Experiencing a Non-Convergence Error? Here are some tips.

October 20th, 2017|Categories: Blog, Groundwater Modeling, Visual MODFLOW Flex, Visual MODFLOW Flex|

No one likes errors, am I right? Errors such as “Solution Non-Convergence” , “Failed to meet solver criteria …”, “Abnormal termination. See file C:\........\ProjectName.LST for details” when running MODFLOW are Non-Convergence messages. This typically occurs when MODFLOW cannot reach a successful simulation result.  Due to the complexity of ground water modelling, non-convergence errors are not unusual.  [...]

CRM Incident

October 20th, 2017|Categories: Blog|

To our valued Customers, On October 20 we experienced an inadvertent runaway process with our CRM system.  The outcome was a limited distribution of emails acknowledging receipt of a support ticket, that had already been closed.  Our support team noticed these emails being sent and quickly shut down the process to determine the cause.  The source [...]

Add Well Profile Annotations in Hydro GeoAnalyst

October 3rd, 2017|Categories: Blog, Hydro GeoAnalyst|Tags: , , |

Hydro GeoAnalyst – Well Profile Annotations are now available Have you ever wanted to annotate your well profiles? Maybe add extra information to a profile that isn’t stored in the database? Then this will make you happy – with the recent HGA maintenance release we snuck in the ability to add annotations to your well [...]

Overcome the Visual MODFLOW Flex Error “The Feature is not available with your license”

August 24th, 2017|Categories: Blog, Support|Tags: , , |

Did you know that users with a premium or professional license are entitled to install the 64-bit version of Visual MODFLOW Flex? It's true!  On occasion, we have had users who upon successful activation of Visual MODFLOW Flex will encounter the error: “The feature “Visual MODFLOW 64 bit” is not available with your license. To upgrade or [...]

Structural Review Webinar: Visual MODFLOW Flex 4.1

August 18th, 2017|Categories: Blog, Groundwater Modeling, Training, Visual MODFLOW Flex|Tags: , , , |

Visual MODFLOW Flex 4.1: Our powerful modeling software allows you to do more, in less time, with greater flexibility! We hope you’re enjoying the latest version of Visual MODFLOW Flex. To experience the power of 4.1; why not set aside a few minutes to learn about all the key enhancements through this webinar. Our product [...]

Maintenance Release: Hydro GeoAnalyst 2016.1

August 16th, 2017|Categories: Blog, Hydro GeoAnalyst, Uncategorized|Tags: , , , |

We are very pleased to announce the latest maintenance release of Hydro GeoAnalyst 2016.1 is available today for upgrade. This release focuses on improvements in the Well Profile and Scene Viewer modules as well as various bug fixes and performance enhancements. Find the full list of items addressed in this release here. We depend on YOU, our faithful [...]

Issues with Auto Activation or “Request License”

August 2nd, 2017|Categories: Blog, Support|Tags: , |

Is the license file gate keeper denying your request for activation of YOUR software?!  We’ve got your back and got you covered.    Automated activation of software is not uncommon.  Waterloo Hydrogeologic is no different.  When you purchase our software, you are given the opportunity to activate the automated way using your product serial number.  This [...]

Coming Soon: Hydro GeoAnalyst 2016.1 Maintenance Release

July 27th, 2017|Categories: Blog, Hydro GeoAnalyst|Tags: , |

We've listened to you, our faithful users, and understand your needs. We've heard your concerns and addressed them. With this maintenance release, you will find improvements in the Well Profile and Scene Viewer modules as well as various bug fixes and performance enhancements. We deeply value our user support and continued loyalty to our products. Thank [...]

Trouble Shooting Trial License Issues

July 24th, 2017|Categories: Blog, Support|

From time to time, the trial download likes to test your patience.  We’ve got some tips and hints to help you along. The very first thing to know when installing software is do you have the proper permissions to do so?  Always consult with your in-house IT department or network administrator before doing so.  Some organizations [...]