Tips

/Tag: Tips

Video: How to install your Softkey License

2018-04-05T15:00:12+00:00March 7th, 2018|Categories: Blog, Support|Tags: , , , , , , , , , , |

Simple installation instructions for your new Waterloo Hydrogeologic Softkey License Welcome to the first in our new in our 'how-to' series of training videos! Brayden McNeill, our Software Training Specialist takes you step-by-step through the process of installing your Waterloo Hydrogeologic Softkey License in this 4-minute tutorial. To get the latest videos from [...]

Support Tips – HGA – Editing Material Specification

2017-12-21T10:09:59+00:00December 21st, 2017|Categories: Blog|Tags: , , , |

Once you go to the modules > material specification, firstly select the material specification in the dropdown window and then click the edit material specification icon on the top. This will enable the edit mode.  Some notes on editing material specification are as follows: Clicking the edit material spec icon;   will make the selected specification editable. [...]

Support Tip – VMOD Classic – Error when viewing Graphs > Calibration in Output section

2017-12-21T09:55:32+00:00December 21st, 2017|Categories: Blog|Tags: , , |

After a model is translated and run in Visual MODFLOW Classic, when viewing the output from the output section, the user selects Graph > Calibration > Heads Error message:   The cause of this error message is the options for PEST have not been defined.  To use the Graph > Calibration option in the output, PEST [...]

Support Tip – AquaChem Error: ActiveX component can’t create object

2017-12-19T14:24:28+00:00December 19th, 2017|Categories: Blog, Support|Tags: , , |

When some clients install AquaChem for the first time, they encounter the error “ ActiveX component can’t create object”.           Solutions: In general the client should have Admin rights to install the software. A)Install the MS Access Run Time Engine 2007 ·         Download from: http://www.microsoft.com/download/en/details.aspx?id=4438 ·         Re- start the computer ·         On [...]

Support Tip – Visual MODFLOW Flex 4.1 and Microsoft Office Error

2017-12-14T13:45:19+00:00December 14th, 2017|Categories: Blog, Support|Tags: , , |

With new releases coming fairly frequently, we have noticed a certain number of users experiencing the below error.  At first glance, you may think “WHAT IS THIS!?  I HAVE OFFICE INSTALLED”.  Ok, ok...no need to yell because we have a fix for you while our development team looks to permanently address the issue. If you see [...]

Support Tip – Login Failed For User, Hydro GeoAnalyst

2017-12-13T09:26:24+00:00December 13th, 2017|Categories: Blog, Hydro GeoAnalyst|Tags: , , , |

An error you may encounter while working in HGA Error “ Login failed for user ‘XY\....username.. “ when creating a project This happens when a client is working in HGA and tries to create a project. The series of errors is: There was a problem while trying to create the new project Error “ Login failed [...]

Support Tip – AquaChem, ActiveX Component Error

2017-12-12T09:49:38+00:00December 12th, 2017|Categories: Blog, Support|Tags: , , |

With new operating systems and new versions of Microsoft Office out there, you may run into this error…even if you are running the latest version of our software, the latest operating system from Windows and the latest version of Microsoft Office.  Well this is for good reason.  AquaChem SPECIFICALLY requires the 2007 version of Microsoft Access.  [...]

Support Tip – Can’t Find File Name On Visual MODFLOW Flex? Here’s What You do!

2017-12-04T08:58:13+00:00December 4th, 2017|Categories: Blog, Support|Tags: , , |

As with software applications, errors are a way of life.  No matter however terrific a program is, errors still manage to appear.  One such error is the, “Can’t find name file C:\users\.... \MODFLOW\ProjectName or C\users\....\ MODFLOW \ProjectName.nam” See below for more details. Can't find name file C:\Meadow_Projects\Mt_Muchinga\Numerical_Solution\VM\Ndola_data1_PropertyZonesCorrected_Model_SurfaceUpdates_FD1.data\MODFLOW\NumericalGrid1\Run3\MODFLOW-2005\Conceptual or C:\Meadow_Projects\Mt_Muchinga\Numerical_Solution\VM\Ndola_data1_PropertyZonesCorrected_Model_SurfaceUpdates_FD1.data\MODFLOW\NumericalGrid1\Run3\MODFLOW-2005\Conceptual.nam This can happen if the project is saved [...]

Visual MODFLOW Flex – Regional Settings Error

2017-11-02T13:42:28+00:00November 2nd, 2017|Categories: Blog, Support, Visual MODFLOW Flex|Tags: , , |

At Waterloo Hydrogeologic, we love our international client base.  Our software however, prefers a more “regional setting”.  If you are in a  country and your computer is not set to regional English and you’re getting the below pesky error, these steps will help you resolve the issue.                   [...]