Support

/Tag: Support

Open-Enrollment Training

2019-05-01T15:04:38-05:00May 1st, 2019|Categories: Blog|Tags: , |

At Waterloo Hydrogeologic we strive to make our software as user-friendly and intuitive as possible, but environmental software is inherently complex stuff! So, with that in mind, we’re happy to host a series of open-enrollment training opportunities in Canada, Australia and the Netherlands. Now is the time to register for the following opportunities! Critical Thinking [...]

Install your hardkey license on additional computers

2019-04-04T17:23:22-05:00April 4th, 2019|Categories: Blog|Tags: , , , , |

How to install your Waterloo Hydrogeologic hardkey license on additional computers Congratulations and thank you for your purchase of Waterloo Hydrogeologic software! You have added a fantastic tool that is going to help your team. That’s why you added the dongle to your license: your new license is a tool everyone in the [...]

Video: How to install your Softkey License

2018-04-05T15:00:12-05:00March 7th, 2018|Categories: Blog, Support|Tags: , , , , , , , , , , |

Simple installation instructions for your new Waterloo Hydrogeologic Softkey License Welcome to the first in our new in our 'how-to' series of training videos! Brayden McNeill, our Software Training Specialist takes you step-by-step through the process of installing your Waterloo Hydrogeologic Softkey License in this 4-minute tutorial. To get the latest videos from [...]

Retiring Visual MODFLOW Classic

2019-02-25T15:27:17-05:00March 2nd, 2018|Categories: Blog, Groundwater Modeling, Visual MODFLOW Classic, Visual MODFLOW Flex|Tags: , , , |

 For over 22 years Visual MODFLOW Classic has been the trusted groundwater modeling application for hydrogeologic professionals around the globe. Every great mentor gives so much to the apprentice that eventually the apprentice becomes the trusted advisor. With our introduction of Visual MODFLOW Flex approximately 5 years ago that hand-off began.  On January 24, 2018 we introduced the finishing touches with the release of [...]

Support Tips – HGA – Editing Material Specification

2017-12-21T10:09:59-05:00December 21st, 2017|Categories: Blog|Tags: , , , |

Once you go to the modules > material specification, firstly select the material specification in the dropdown window and then click the edit material specification icon on the top. This will enable the edit mode.  Some notes on editing material specification are as follows: Clicking the edit material spec icon;   will make the selected specification editable. [...]

Support Tip – VMOD Classic – Error when viewing Graphs > Calibration in Output section

2017-12-21T09:55:32-05:00December 21st, 2017|Categories: Blog|Tags: , , |

After a model is translated and run in Visual MODFLOW Classic, when viewing the output from the output section, the user selects Graph > Calibration > Heads Error message:   The cause of this error message is the options for PEST have not been defined.  To use the Graph > Calibration option in the output, PEST [...]

Support Tip – AquaChem Error: ActiveX component can’t create object

2017-12-19T14:24:28-05:00December 19th, 2017|Categories: Blog, Support|Tags: , , |

When some clients install AquaChem for the first time, they encounter the error “ ActiveX component can’t create object”.           Solutions: In general the client should have Admin rights to install the software. A)Install the MS Access Run Time Engine 2007 ·         Download from: http://www.microsoft.com/download/en/details.aspx?id=4438 ·         Re- start the computer ·         On [...]

Support Tip – Visual MODFLOW Flex 4.1 and Microsoft Office Error

2017-12-14T13:45:19-05:00December 14th, 2017|Categories: Blog, Support|Tags: , , |

With new releases coming fairly frequently, we have noticed a certain number of users experiencing the below error.  At first glance, you may think “WHAT IS THIS!?  I HAVE OFFICE INSTALLED”.  Ok, ok...no need to yell because we have a fix for you while our development team looks to permanently address the issue. If you see [...]

Support Tip – Login Failed For User, Hydro GeoAnalyst

2017-12-13T09:26:24-05:00December 13th, 2017|Categories: Blog, Hydro GeoAnalyst|Tags: , , , |

An error you may encounter while working in HGA Error “ Login failed for user ‘XY\....username.. “ when creating a project This happens when a client is working in HGA and tries to create a project. The series of errors is: There was a problem while trying to create the new project Error “ Login failed [...]